Briefings Direct

The headlines these days are full of big, embarrassing corporate and government "gotchas."

These complex snafus cost a ton of money, severely damage a company’s reputation, and most importantly, can hurt or even kill people.

From global auto recalls to bank failures to exploding oil rigs, and cyber crime that can uproot the private information from millions of users, the scale and damage that technology-accelerated glitches can inflict on businesses and individuals has probably never been higher. So what is at the root?

Is it a technology run amok problem, or a complexity spinning out of control issue -- and why is it seemingly worse now?

A new book is coming out this summer that explores the relationship between glitches and technology, specifically the role of software use and development in the era of cloud computing.

It turns out the role and impact of governance over people, process, and technology comes up again and again in the new book.

BriefingsDirect's latest podcast discussion then focuses on the nature of, and some possible solutions for, a growing parade of enterprise-scale glitches.

We interview the author of the book as well as a software expert from IBM to delve into the causes and effects of glitches and how governance relates to the problem and fixes.

Please join guests, Jeff Papows, President and CEO of WebLayers, and the author of Glitch: The Hidden Impact of Faulty Software, and Kerrie Holley, IBM fellow and Chief Technology Officer for IBM’s SOA Center of Excellence. The discussion is moderated by Dana Gardner, principal analyst at Interarbor Solutions.

Read a full transcript or download a copy. Sponsor: WebLayers. Learn more about the book and how to order a copy.