Briefings Direct

It's only been a few years since Waste Management's IT organization began rebuilding their quality assurance processes from the ground up.

"Our availability scorecard was pretty bad. Our services were down. At times, we didn’t know that our services were down. Our first indication of a problem was from customers calling us," remembers Gautam Roy, Vice President of Infrastructure, Operations and Technical Services at Waste Management in Houston, Texas.

"Now, fast-forward a few years -- with making the appropriate choices and investments in technology, such as in people and processes -- and our scorecard is very good. We know of the problems rapidly. We proactively detect problems and fix the problems before they impact our customers," he says. 

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To learn how Waste Management came to deliver 4 9s availability for its critical applications, BriefingsDirect sat down with Roy at the recent HP Discover conference in Las Vegas. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.