Briefings Direct

Find the podcast on iTunes/iPod. Read a full transcript or download a copy. Sponsor: HP.

IT must do whatever it takes to make businesses lean, agile, and intelligent. Modern support services then too need to be able to empower the workers and IT personnel alike to maintain peak control of systems, and to keep the applications, data and processes performing reliably at lowest cost.

Not only are data centers supporting many types of converged infrastructure, and now increasingly virtualized technical workloads, too. They're supporting big data requirements -- as data continues to explode -- but they must do this all efficiently, with increased automation as a key component of that efficiency.

To accomplish this high efficiency and to exploit the best in performance management and operational governance, enterprises must move now toward proactive types of support -- to continue the ongoing improvement and to maintain systems with high expectations met.

In a special sponsored HP Expert Chat discussion on new approaches to data center support, remote support, and support automation, Dana Gardner, Principal Analyst at Interarbor Solutions, recently moderated an in-depth session with Tommaso Esmanech, Director of Automation Strategies at HP Technology Services.

Esmanech, with more than 16 years of HP IT support design experience, explained the latest on how HP is revolutionizing support to offer new innovations in support automation and efficiency. HP is redefining modern data-center support, enabling far more insights into performance and operation by placing a proactive edge on service and support capabilities.

The discussion was filled out by contributions from two other HP support experts, Andy Claiborne, Usability Lead for HP Insight Remote Support, and Paddy Medley, Director of Enterprise Business IT for HP Technology Services.

Find the podcast on iTunes/iPod. Read a full transcript or download a copy. Sponsor: HP.