Briefings Direct

More enterprise IT departments are working toward Information Technology Infrastructure Library (ITIL) principles and reference models for running their organizations. Yet ITIL can provide more benefits than initially meets the eye, including accelerating service oriented architecture adoption, faster mean time to repair in operations, and more effective change management. Dan Rueckert, worldwide practice director for both the service management and security practices in HP's Consulting and Integration group, explains the direct and significant ancillary payoffs from ITIL adoption -- from establishing an IT service lifecycle to defining an overall IT service strategy. Listen to this ITIL overview podcast recorded at HP's Software Universe event June 18, moderated by BriefingDirect's Dana Gardner from Las Vegas. Sponsor: Hewlett-Packard.