Briefings Direct

The next BriefingsDirect Voice of the Customer digital transformation case study highlights how World Wide Technology, known as WWT, in St. Louis, found itself with a very serious yet somehow very common problem -- users simply couldn’t find relevant company content.

We'll explore how WWT reached deep into its applications, data, and content to rapidly and efficiently create a powerful Google-like, pan-enterprise search capability. Not only does it search better and empower users, the powerful internal index sets the stage for expanded capabilities using advanced analytics to engender a more productive and proactive digital business culture.

Subscribe to the podcast on iTunes. Get the mobile app. Read a full transcript or download a copy.

Here to describe how WWT took an enterprise Tower of Babel and delivered cross-applications intelligent search are James Nippert, Enterprise Search Project Manager, and Susan Crincoli, Manager of Enterprise Content, both at World Wide Technology in St. Louis. The discussion is moderated by BriefingsDirect's Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Get the mobile app. Read a full transcript or download a copy. Sponsor: Hewlett Packard Enterprise.