Welcome to a sponsored podcast discussion on how to better understand the standards and methods around ITIL Version 3. We'll unlock the secrets behind ITIL 3, and debunk some common misunderstandings about ITIL and how it can be best used. We're joined by three experts on ITIL who will show how IT leaders can leverage IT Service Management (ITSM) for better efficiency and operational accountability. Please join David Cannon, co-author of the Service Operation Book for the latest version of ITIL, and an ITSM practice principal at HP; Stuart Rance, service management expert at HP, as well as co-author of ITIL Version 3 Glossary; and Ashley Hanna, business development manager at HP and a co-author of ITIL Version 3 Glossary. The discussion is moderated by BriefingsDirect's Dana Gardner. View a full transcript of the discussion at http://briefingsdirect.blogspot.com/2009/08/itil-3-leads-way-in-helping-it.html. Download a transcript at http://interarborsolutions.books.officelive.com/Documents/ITILv3.pdf. Learn more. Sponsor: Hewlett Packard.
Direct download: BriefingsDirect-HP_ITILv3_Podcast.mp3
Category:podcasts -- posted at: 12:45pm EDT