Briefings Direct

Information Technology Infrastructure Library (ITIL) advances have helped IT departments recast themselves as mature and process-oriented. But the role and influence of ITIL, especially version 3, is extending well beyond IT organization and operations improvements to impact such essential endeavors as as service oriented architecture (SOA), portfolio management and low-risk change management. ITIL, in effect, is fostering cultural and behavioral change inside of IT departments, which also has a direct bearing on general business transformation and the ability of enterprises to innovate and compete writ large. To help better understand the role and impact of ITIL on actual IT departments in a variety of use-case scenarios, BriefingsDirect's Dana Gardner interviewed two ITIL practitioners, Sean McClean, principal at Katalyst Now, and Hwee-Ming Ng, solutions architect in HP's Consulting and Integration group. The discussion was recorded June 18 at HP's Software Universe event in Las Vegas. Sponsor: Hewlett-Packard.