Briefings Direct

The trend around using remote support software for monitoring, remediation, and maintenance automation is gaining steam in the global IT market. We expect that as companies become even more cost conscious that they will seek to reduce their total cost of IT operations, and that remote support best practices and effective use will become even more prominent. The goal is to free up on-premises IT personnel to focus on what they do best and to offload routine and potentially unproductive chores to organizations that do IT support remotely at high efficiency and low cost. To better understand the options for better remote monitoring, resolving, and automating the ongoing performance of IT systems, BriefingsDIrect's Dana Gardner recently interviewed Dionne Morgan, worldwide marketing manager in HP Technology Services, and Claudia Ulrich, communications manager in Delivery Engineering at HP. Listen here to read a full transcript of the discussion at: http://briefingsdirect.blogspot.com/2008/12/remote-support-offers-enterprises.html. Sponsor: Hewlett-Packard.