Much of the attention to coping to mega IT challenges such as cloud, bring your own device (BYOD), mobile applications, and big data focuses on adoption and implementation strategy. Yet the added complexity and requirements of how to support these technologies once they are in place has now also become top of mind.

So how do enterprises deliver improved user experiences, leverage new reactive support tools and diagnostics, and increasingly rely on self-help and automation to keep their far-flung systems fully functional? 

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BriefingsDirect recently sat down with an HP Technology Services Executive to chart a better path to simplified, just-in-time, and pan-IT support improvements -- despite dynamic and complex IT environments. Lou Berger, Vice President of Technology Services Enablement and Readiness in the HP Enterprise Group, took some questions from Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.